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All returns must meet the overall guidelines in order for the individual return policy to apply.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting American Safety Customer Service through any of the methods provided on our Custom Service page.
Returns for refund may be subject to a restocking fee. We will advise upon recipt of the RMA what that restocking fee will be.
All products that are new with the retail packaging never opened can be returned to American Safety within 30 days regardless of the individual return policy.
Products that are received by American Safety in any of the following conditions are not eligible for return and may be rejected:
Any product not purchased from American Safety.
Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Refund returns received in this condition may incur a restocking fee or be rejected.
Any product from which the UPC code has been removed from its packaging.
Any product that exhibits physical damag caused by neglect. Do not accept a package that arrives in poor condition!
Any product for which you have submitted a mail-in rebate.
Any product which appears tampered, customized, or altered in any way.