AmericanSafety.com uses UPS Ground as our preferred vendor to ship the majority of products to you, our valued customers. Packages under 140 lbs and that meet certain size requirements can be shipped via UPS. It is important to choose Business or Residential delivery correctly. The customer will be held responsible for additional charges if chosen incorrectly.
Upon placement of your order please check your confirmation email immediately to be sure that your "ship to" address is correct. If your address is incorrect, please contact American Safety immediately. Once a package has been shipped, there will be a redirect fee charged to you should the address need to be changed while in transit. A confirmation of your order and a copy of your receipt will be emailed to you. If you do not receive a receipt within two hours of placing your order, please contat us immediately. (Please note, some email receipts may be marked as spam and be in your "junk email" folder).
Shipping costs from American Safety will not be refunded or credited under any circumstances. All costs for return shipment are the responsibility of the customer, unless otherwise stated and approved in writing by American Safety.
Should your items arrive damaged, it is important that you refuse the shipment and indicate to the driver that the shipment is damaged.
It is the customer's responsibility to inspect products when they are received. Upon receipt of your order, immediately open and inspect it thoroughly for any manufacturing error, defect, or shipping damage. If you find your product incorrect, damaged, defective, please contact our Customer Service department within 3 business days of receipt of package to be eligible for damaged product credit. Merchandise must be returned in its original condition with all packing materials. If a package somehow arrives entirely damaged, please do not accept the package and call us immediately.
All items on this website are subject to the restriction of large, heavy or bulky items. All free or discounted shipping promotions have this limitation. While we attempt to be accurate at all times, we may discover due to size or weight constraints that we cannot effectively ship product via regular ground transportation and Freight Delivery may be necessary. This will prevent Free Shipping. Some items may also require freight shipment due to damage or packaging concerns.
AmericanSafety.com.com stocks many industrial and commercial grade tools and accessories. Some of these items are large, heavy and/or bulky (items such as Hotsticks, Ladders, Generators, etc). These items may not be able to be shipped via regular ground methods such as UPS and will require a Freight or Truck delivery. All Free freight promotions only apply to items that can be shipped via UPS Ground and not Freight or LTL methods.
When shipping to a business please choose whether you need a liftgate or not. Without liftgate service, you will be responsible for removing/off loading your order from the truck. If your site has a forklift or loading dock, you may wish to choose the no liftgate option. If liftgate is required at time of delivery but not selected during ordering, you will be responsible for any additional charges. If your delivery location is actually a residential address, you will be responsible for additional charges that will be charged by the freight carrier.
Truck carriers charge additional fees for delivering to residential addresses. This is in part due to the necessity of loading shipments to smaller trucks that are better able to navigate residential locations. While your specific driveway may have plenty of room to navigate, roads around you may require this extra handling. Delivery is to the base of your driveway or off of the trucks liftgate. The customer is responsible for moving the product from that point. Toolup.com is not responsible for delivery if the product cannot be unloaded from the truck. AmericanSafety.com cannot be responsible for refunds of this freight, and the customer will be responsible for any fees necessary for a 2nd delivery attempt.